Orange Motel Guest Terms & Conditions
Room Rates, Incidentals, Policies and Procedures
All room rates are non-negotiable, and we do not engage in bartering. Applicable taxes will be added at the time of reservation. Rates are subject to change without prior notice. Detailed terms regarding a deposit or advance payment must be agreed upon prior to signing the agreement. The motel reserves the right to perform a credit check and its own credit evaluation of the client before finalizing the contract. Certain privileged booking rates or special offers are not eligible for cancellation, refund, or any change. Guests must check the room description and any such conditions carefully before making a booking. The Motel shall not be liable to cancel or refund any monies or alter any bookings made under such offers. A photo-identity proof is required at check-in for security purposes.
Accepted Payments and Third Parties
We accept major credit cards and debit cards. Transactions are processed through Clover and Wix. Please review their respective terms and conditions.
Effective February 18, 2025, we no longer accept third-party payments except from established businesses. This includes payments made on behalf of another individual, regardless of the relationship (e.g., friends or non-profit organizations).
Important Notice Regarding Debit Card Usage for Incidentals
As a valued guest of the Orange Motel, we want to ensure full transparency regarding our incidental deposit policy, especially if you choose to use a debit card. A temporary authorization hold of $250 will be placed on your debit card at check-in. This authorization directly reduces the available balance in your checking account. By checking in and providing your debit card, guests authorize Orange Motel to charge their card on file for any incidental expenses incurred during their stay, including but not limited to damages, mini-bar purchases, and other services utilized. While we release our hold immediately upon your check-out, the time it takes for the funds to become available in your account is determined solely by your bank or financial institution. This process varies greatly by bank. If immediate access to your full funds is essential, we strongly recommend using a major credit card for the incidental deposit, as the hold affects your line of credit, not your cash funds, and is typically released much faster.
Cancellations and Refunds
Upon cancellation, the booking amount (after deduction of any cancellation charges and taxes) will be credited back to the original payment mode (debit card/credit card). The time it takes for the released funds to become available is determined by your financial institution and may vary. The motel has no control over the speed at which your individual banking institution releases the hold on funds. In the event of a no-show, a fee of one night’s room charge (inclusive of any applicable tax) will be charged to the card provided at the time of reservation. The Motel may, at its absolute discretion, cancel a reservation if the information provided by the guest is falsified or incomplete. The Motel shall not be liable for any losses, damages, costs, or expenses incurred by you as a result of such cancellation. The Guest voluntarily agrees to permit Motel representatives to profile the guest from the public domain to verify details and ensure adequate hospitality services during their stay.
Reporting Issues Before Room Usage
To ensure guest comfort and satisfaction and to address issues promptly, we require that all guests inspect their rooms upon arrival and report any uncleanliness, damages, or missing items before using the room. Upon entering the room, conduct a thorough inspection of the space, including bed linens, towels, bathroom fixtures, furniture, and overall cleanliness. If any issues are identified, guests must immediately notify the front desk. Delayed reporting may limit the motel's ability to investigate and resolve the issue effectively. Failure to inspect and report issues before using the room may result in a reduced ability to address the issue and potential additional charges. Once the room is used, the reservation becomes non-refundable; if a reduced refund is issued, it will be only for a reduced amount.
Pet Registration and Fees
We are a pet-friendly establishment. However, to ensure the comfort and safety of all our guests, the following policies apply:
Pets are permitted only in designated pet-friendly rooms, which are subject to availability. Guests must notify us of your pet prior to check-in to confirm a pet-friendly room is available for your stay. A maximum of 1 pet is permitted per room. Upon arrival, you will be required to, complete and sign a Pet Waiver. A copy of the executed Pet Waiver will be provided to the guest for their records. The guest will be charged a one-time, non-refundable deposit of $75, plus a nightly pet fee. Guests are required to provide their own dedicated bedding, food/water bowls, and other necessary supplies for their pet. Pets are not permitted to use motel furniture or linens (including beds, towels, or blankets).
Any pet discovered that was not registered will be charged the standard deposit and nightly fee, or the guest may be asked to leave the premises. If multiple pets are found in the room, the guest will be charged the standard non-refundable deposit and nightly fee for each pet and/or will be immediately asked to leave the premises. If a pet is found in a non-pet-friendly room, a penalty of $250 will be charged to your account for specialized cleaning.
In compliance with the Americans with Disabilities Act (ADA), Service Animals are not considered pets. We welcome Service Animals, which are dogs individually trained to do work or perform tasks for the benefit of an individual with a disability. Please note that Emotional Support Animals (ESAs) are NOT considered Service Animals under the ADA and are therefore subject to all standard Pet Policy rules, fees, and restrictions. We do not charge a pet fee, non-refundable deposit, or require notification in advance for a guest traveling with a Service Animal. Guests with Service Animals will not be restricted to designated "pet-friendly" rooms. Guests are responsible for any damage caused by their Service Animal, and charges will be assessed for such damage, consistent with the policy for all guests. A Service Animal must be under the control of its handler at all times. We reserve the right to ask the guest to remove the Service Animal if it is out of control and the handler does not take effective action to control it, or if it is not housebroken.
Occupancy, Extensions, and Stay Limitations
Maximum occupancy limits vary by room type: 1 bed (2 guests) and 2 beds (4 guests). This is based on two adults in single rooms and four adults in double rooms. The Motel reserves the right to evict or charge for any additional occupants. Extensions are subject to availability. To maintain your current rate, a 24-hour advance notice is required for stay extensions; otherwise, prevailing rates will apply. Reservations are not transferable. Please note that we specialize in comfortable guest rooms and cater exclusively to short-term stays. We do not offer long-term residency as our facilities lack kitchens, kitchenettes, efficiency-style rooms, or self-serve laundry facilities. The maximum stay permitted is 24 nights. Our fixed "weekly" rate covers a 6-night stay. All rates, including weekly rates, are subject to change based on seasonal demand and may be higher during peak seasons. If your confirmed stay is shortened after booking, the remaining unused nights will be charged at the standard nightly rate. Alternatively, a credit toward a future stay may be offered, subject to availability and management approval. Extensions of your stay are subject to availability. Extensions will be offered at the rates applicable at the extension request is made. To potentially maintain your current rate for an extension, 24-hours advanced notice is required. Without this 24-hour notice, prevailing rates will apply.
Guest Conduct and Safety
You must be at least twenty-one (21) years of age and capable of entering into, performing, and adhering to these Terms and Conditions. All guests must provide government-issued photo identification to verify age. Individuals under the age of 18 must be under adult guidance and supervision. We reserve the right to terminate and refuse access if we discover a user is underage. The Standard Check-in time is 3:00 PM EST (1500 hours) and Check-out time is 11:00 AM EST (1100 hours). Early check-in and late check-out are subject to availability and may incur additional charges. All standard policies pertaining to hotel/hospitality industry are applicable, when specific reservation policy is not mentioned in the “Reservation Confirmation” document. The Motel reserves the right to send guests away from the motel due to their conduct, behavior, or for any other safety, security, or medical reasons. This includes, but is not limited to, not observing staff instructions, expressing discrimination, or harassing or endangering other guests. No gatherings or parties of any nature are allowed in the room. Guests will not be permitted to compromise the health, safety, or security of the Motel. Neatness and hygiene must be adequately maintained by the guest. Guests must adhere to all safety, security, and hygiene advice. Guests are solely responsible for any damage or destruction to the Motel’s assets (both movable and immovable) and the Motel has the discretion to levy charges for proven damages. If you have any allergies, sensitivities, or intolerance (e.g., to fabric, cleaning product, or food), it is your responsibility to advise Motel management prior to arrival.
Lost Property
Lost property found on the premises is kept in a secure location for a period of (7) days. Thereafter, items are disposed of or donated. The Motel accepts no responsibility for contacting individuals. Perishable items are only held until the close of business on the day they are retrieved. Claimed items can be collected with valid identification, or the motel can arrange postage at the guest's expense.
You agree to indemnify and hold the Motel harmless from any liability, loss, damage, cost, and expense arising out of or in connection with the acceptance of your reservation and your stay. The Motel is not responsible for damage or disappearance of vehicles kept in the parking area. Unauthorized vehicles will be towed at the owner's expense. Registered guests and visitors must receive a temporary parking pass at check-in. The Motel does not accept liability for any failure to comply with these conditions when such failure is due to circumstances beyond its reasonable control. In case of a conflict between the actual bill provided to you after the receipt of services and any reservation terms, the terms of the bill will prevail. Changes to the booking may result in the removal of the offer. Rates, availability, and other offers or details are are subject to availability and change without notice. Orange Motel reserves the right to correct any errors, inaccuracies, or omissions on our website and to change or update rates, fees, and surcharges at any time without prior notice. The latest information will be posted online. By proceeding with a reservation, you acknowledge and agree that your stay, if accepted, shall be subject to the Motel’s Standard Terms and Conditions.
By providing your contact information, you consent to receive communications from the Orange Motel regarding your reservation, promotions, and updates (including text messages, emails, or phone calls). You may opt out of these communications at any time.
Photography and videography for commercial or public use (including but not limited to filming, engagement photos, modeling shoots, or drone use) are strictly prohibited without prior written authorization from management. Approved commercial shoots are subject to fees and schedule restrictions. Violators may be subject to legal action. Guests are welcome to take personal photos/videos but must be mindful of other guests' privacy and avoid disruptive behavior.
For collaboration consideration, please email orangemotel.info@gmail.com with detailed requests. Feel free to tag us in your personal photos and videos on social media!