www.theorangemotel.com
Frequently
Asked Q's
Welcome to our Frequently Asked Questions (FAQs) page!
We strive to provide an excellenet online experience for all guests. Here, you'll find answers to some of the most common questions we receive. If you can't find what you're looking for, please don't hesitate to contact us.
Q1. HOW WILL CHECK IN BE MANAGED?
All guests must present valid photo identification (that matches the name on the reservation) and a valid method of payment (Visa, MasterCard, American Express, or Discover Credit or Debit card) upon check-in.
Q2. IS THERE A MINIMUM AGE REQUIREMENT?
Guests must be over the age of 21 to check-in. Underage guests must be accompanied by an adult family member with valid identification.
Q3. ACCEPTABLE INCIDENTAL DEPOSIT?
All major credit cards are accepted for the required incidental deposit. Please be aware that debit cards are not accepted unless a preauthorization of $250 is held.
Q4. IS SMOKING PERMITTED IN ANY OF THE GUEST ROOMS?
No. There will be a $250 recovery fee charged to restore the room to its original smoke-free condition. Fees will be determined at the discretion of the management.
Q5. WHAT IS THE NIGHTLY AND WEEKLY RATE?
The price per room varies by room type, season and other factors. To see the nightly rate, call our office. Additionally, if you sign up to become a Loyalty member, you can save with member-only rates while earning free nights and other rewards.
Q6. ARE YOU PET FRIENDLY?
Yes. We welcome well-behaved pets in designated pet-friendly rooms. Please inform us when making your reservation if you will be traveling with a pet. A pet fee may apply, per stay. Pet-friendly rooms are available, but limited. Unauthorized pets in non-pet-friendly rooms will incur a pet fee and a cleaning fee. In accordance with the ADA, we welcome service animals at no extra charge. Service animals are dogs that have been individually trained to do work or perform tasks for a person with a disability. We do not permit emotional support animals, therapy animals, comfort animals, or companion animals.
Q7. WHAT TIME IS CHECK-IN?
Check-in time is at 3:00 PM, and check-out is at 11:00 AM (Eastern Time). Late check-out may be available upon request, subject to availability, and requires a 24-hour advance notice. Please note that additional may apply for late check-out. Room expiration is strictly enforced. Your room expiration date and time will be provided when you receive your door code via text or email. If you have not arranged for a late check-out and your belongings remain in the room after 11:00 AM, an additional night's stay will be charged. Thank you for your understanding!
Q8. CAN I GET AN EARLY CHECK-IN?
Early check-in's are subject to availability and cannot be guaranteed. We recommend contacting us in advance to request an early check-in and we will do our best to accommodate you. Additional fees may apply.
Q9. DO YOU ACCEPT THIRD PARTY PAYMENT?
Primary Payment: We prefer payments from the registered guest. Third-Party Payments: In limited cases, we may accept third-party payments with proper identification and authorization. Third-Party Liability: Cardholder is responsible for any damage or losses caused during their stay. This includes damage to rooms, furnishings, or equipment. Additional Charges: Additional charges may apply. Please contact our front desk for more information or to request third-party payment authorization.
Q10. CAN I REQUEST A LATE CHECK-OUT?
If you're planning to stay with us and need a late check-out or extended stay, please note that we require a 24-hour advance notice. Late check-outs are subject to availability and can be requested with advance notice. If you need a later check-out, please contact the front desk before the day of your departure and we'll do our best to accommodate you.
Q11. DO YOU ACCEPT CASH DEPOSITS?
To ensure a smooth check-in process and cover potential incidentals, we require a valid credit card on file to cover incidentals and secure a booking. This is common policy among hotels and motels. While we understand that some guests prefer cash payments for their stay, we are unable to accept cash for incidentals.
Q12. WHEN WILL MY DEPOSIT BE RELEASED?
This hold generally expires within 24 hours of checking out but can extend up to a week, depending on room inspection results and our occupancy levels. Your card issuer's policies may also affect the hold's duration, with some banks maintaining it for up to 14 days. If you encounter an unusually long hold, please contact us or your issuing bank directly. Additional Charges: Please note that any damage to the room or non-compliance with our guest policies may incur additional charges. Violations of our guest rules could result in fines or immediate termination of your stay. For comprehensive details on our policies and charges, please visit: https://www.theorangemotel.com/charges