GUEST RULES & REGULATIONS
100% SMOKE-FREE This Motel has been 100% Smoke-Free since 2018. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, linens, curtains, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. This includes the walkway. A Designated Smoking Area is provided outside and away from the rooms. Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. Should it be determined that smoking has taken place in a guestroom, the motel will charge a $250 cleaning fee.
NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS The safety of our guests, staff, and this facility is extremely important to us. Except for the microwave and refrigerator units that the motel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. A minimum fee of $250 will be charged for cooking in a room, including, but not limited to hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on motel property.
HAZARDOUS GOODS Weapons, explosives, inflammable objects and materials or other dangerous chemicals or goods of hazardous nature are strictly prohibited on Motel premises.
QUIET HOURS 10:00 pm to 9:00 am. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running on walkway.
NO IN-ROOM PARTY The Orange Motel enforces a No In-Room Party Policy to ensure we can protect the motel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the motel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party.
VISITORS No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities or be inside the rooms. All room occupants must be registered guests. As a registered guest, you are responsible for your visitor at all times. Visitors must sign-in at the front office. Visitor parking passes must be visible and returned before expiration or guest will be charged.
HOUSEKEEPING/ROOM INSPECTION Housekeeping is provided daily between the hours of 9:00 am to 3:00 pm. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Motel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Motel Policy Rule is broken. Law enforcement will be granted immediate access to motel property and rooms of evicted guests. Rooms are cleaned and inspected, and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
LOST & FOUND POLICY Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys and parking passes to Front Desk or key drop outside by the office at Check-out. The Orange Motel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (352) 394-3595 and we will try to assist you in locating your lost item.
RETURN We would be happy to return your lost item(s) to you by United States Postal Service. Sorry, no UPS or FED EX deliveries. Your credit card will be charged packaging and postage, plus a $10.00 handling fee. A separate receipt will be mailed to you. The Orange Motel is not responsible for any item lost or misdirected during shipment by the United States Postal Service. Please contact the USPS Customer Service Department at 1-800-275-8777.
UNCLAIMED ITEMS/NO CONTACT Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly.
PARKING AT OWN RISK/UNAUTHORIZED VEHICLES All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. Visitors must report to the front desk and retrieve a temporary visitor parking pass. All parking passes must be visible on dashboard. The Orange Motel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the motel property. If a vehicle is left in the motel parking lot after the guest has departed without the written consent of the motel, or parking pass, the motel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on motel premises.
DAMAGE AND/OR THEFT OF MOTEL PROPERTY You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room(s), motel’s premises or property caused by you or any person in your party whether or not staying at the motel during your stay. The Orange Motel reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by the Orange Motel as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Motel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third-party fees. The Guest shall be solely liable and responsible to the Orange Motel, other guests, invitees, visitors, and personnel for all loss financial or otherwise and damage that may be caused by such articles or as a result of the Guest’s own negligence and non-observance of such rules and instructions.
DAMAGE TO ROOM Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged. Any damage to motel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING Damage to mattresses and linen including towels, mattress pads, sheets, bedspreads, blankets resulting from the use of food, oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT The Orange Motel reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the motel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the motel due to their actions and will be evicted from the motel. Depending on the severity of the guest actions, law enforcement may become involved at the motel’s discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Motel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
PET POLICY Pets must be declared and registered during check-in and are only permitted in pet friendly rooms which are subject to a separate fee. You will be required to sign a pet waiver. Small pets only - under 15 lbs $20 per pet nightly plus a $5 cleaning fee. We do not allow exotic animals i.e. snakes. If a non-permitted animal is found in your room, the motel will evict and or/charge a $250 cleaning fee. Guests must clean up after your pets. WE DO COMPLY WITH ADA LAW REGARDING SERVICE ANIMALS. PLEASE VISIT WWW.ADA.GOV FOR MORE INFORMATION. Service animals are allowed. animals that are trained to perform tasks for an individual with a disability are welcome free of charge. Pets whose function is to provide emotional support do not qualify under the Americans with Disabilities Act (ADA). Please advise when checking in if you are bringing a guide dog or service animal into the motel so we may prepare for arrival accordingly.